CUSTOMER CARE AGENT – CALL CENTRE
START ASAP - DIEP RIVER
Hours: 8:00am – 9:00pm Mon – Sun & Public Holidays on a shift and rotational basis
Salary: R 4 500 plus Shift allowance & Standby allowance
Compulsory Languages:
Afrikaans First Language (speak, read, write)
English Second Language(speak, read & write)
Advantageous:
Xhosa (Speak, read & write)
Zulu (speak, read & write
Own transport is essential
No Criminal Record is essential
Job Role:
Answering and resolving all incoming interactions as per client process – telephonic, email, sms, fax, snail mail
Responsibilities:
Provide customers with product and service information
Identify and escalate priority issues
Provide quality customer service
Problem analysing and resolution
Communicate clearly and effectively
Document all interactions accurately
Follow-up where necessary
Core Competencies:
Customer Service orientated
Positive and Professional Demeanor
Excellent voice skills
Excellent listening and questioning skills
Advanced English and Afrikaans (spoken and written)
Above average writing communication and documentation skills
Excellent keyboard skills - speed and accuracy
Excellent time management skills
Stress tolerance
Attention to detail
Multi-tasking
Flexibility
Working knowledge of Microsoft Windows, Office, Excel and Outlook
Team worker
APPLY WITH YOUR MOVE PERSONNEL (PTY) LTD - TODAY!
*Only shortlisted candidates will be contacted for Interviews with our Consultants. This will be within 2-3 days of applying.
You will receive an automated response to your email which will confirm that we have received your CV.
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