Qualification:

Relevant qualification

Experience:

Location: Kenya (West)

2G/3G on field engineer with NetAct experience

Duration: 3 Months

Analyzing and identifying all network status reports, performance statistics and customer services reported faults for appropriate fix and escalation within defined guidelines.

Performing traffic observation, statistic analysis (system prints out/ log) and preventive action.

Managing in-depth network element technical support for the BSS related equipment in network operations.

Coordinating all Network activities i.e. Work Orders, Planned work, outages etc.

Correcting BSS faults and performance degradations in the managed network.

Responsible for involvement in development and implementation of operation & maintenance processes.

Responsible for co-operating with technical support of 3rd party systems

Services troubleshooting, creating CSR and follow up, troubleshooting the problem using available test equipment and system tools.

Operation and maintenance of BSC and BTS, preventive maintenance (routine health check), and corrective maintenance.

New nodes integration (BSC/BTS) to existing core network nodes including assisting during software patch loading and hardware generic upgrades/expansions.

Logging, rectification and clearance of fault conditions achieving minimal downtime.

Escalation of appropriate faults to UTRAN/ CORE/ OSS Support Engineers.

Providing out of hours on call support for escalations as part of the Safaricom on call rota.

Ensuring Trouble Ticket tracking, updating, rectification and clearance of faults.

Understanding of network operations and maintenance procedures/ processes